Questions & Answers

1. How do I place my order?

Simply choose your style on the product page, click the “Add To Cart” button, and follow the easy steps to complete your order. We’ll prepare your order and notify you when it’s on its way!

2. How long will it take to ship my order?

Orders typically ship within 5 to 6 business days. Delivery time takes an additional 5 to 6 business days.

3. My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier may lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I need help with a late order.

Orders typically ship within 5 to 6 business days. If your order has not arrived after 12 business days, please contact our team. We are happy to assist you.

5. What types of payments do you accept?

We accept Visa, Mastercard, Amex, and Discover cards, as well as PayPal.

6. When will my card be charged?

Your card will be charged just after your order has been successfully placed.

7. How secure is my personal information?

We adhere to the highest industry standards to protect your personal information during checkout and purchase. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Q: I love Día de los Muertos aesthetics, but I’m not Mexican. Is it appropriate for me to use these decorations?

A: Cultural appreciation vs. appropriation – this is exactly why we exist.

This is one of our most important conversations. Dr. Maria Santos, our Mexican cultural consultant, helps us navigate this thoughtfully.

Appropriate Appreciation:

Learn the cultural significance before decorating
Support Mexican artisans through authentic purchases
Use decorations to educate family/friends about the tradition
Participate respectfully if invited by Mexican friends

Avoid Appropriation:

Don’t use sacred symbols (like La Catrina) as “spooky Halloween” decor
Don’t mix Day of the Dead with Halloween themes
Don’t use mass-produced, culturally inaccurate items

Our Recommendation: Our Day of the Dead collection includes cultural context cards explaining the tradition’s meaning, proper setup, and respectful participation. When you purchase, you’re supporting Mexican artisans and cultural preservation.

Q: Are your Christmas decorations really “traditional” or just made to look old?

A: Authenticity is our obsession – here’s how we ensure it.

Authentic Traditional Pieces:

Made using original techniques (hand-carving, mouth-blown glass)
Created by families/workshops with generational expertise
Use traditional materials (wood, glass, natural fibers)
Follow historical designs and proportions

Quality Verification Process:

Artisan Verification: We visit workshops, meet craftspeople
Historical Accuracy: Cultural historians verify designs
Material Testing: Confirm traditional materials are used
Documentation: Every piece comes with artisan story and technique explanation

Example: Our Erzgebirge nutcrackers are made in the same German villages that created them 300 years ago, using linden wood and traditional hand-carving techniques. Each comes with a certificate of authenticity and the carver’s signature.

Q: How do I know I’m setting up cultural decorations correctly?

A: Every purchase includes cultural guidance – we’re your celebration consultants.

What’s Included:

Cultural Context Cards: Historical background and meaning
Placement Guidelines: Traditional arrangements and modern adaptations
Symbolic Explanations: What colors, patterns, and objects represent
Respectful Usage: Do’s and don’ts for cultural sensitivity

Example – Diwali Setup: Our Diwali collection includes:

Proper rangoli pattern placement (doorways and entrances)
Diya (lamp) arrangement for maximum spiritual significance
Color symbolism guide (red for prosperity, yellow for knowledge)
Traditional blessing words to use during lighting ceremony

Free Consultation Available: For celebrations over $500, we offer 30-minute cultural consultation calls with our experts.

Q: Can you help me plan a multicultural wedding that respects both traditions?

A: Multicultural celebrations are our specialty – we’ve done over 200.

Our Fusion Celebration Process:

Step 1: Cultural Assessment

Identify key traditions from both cultures
Understand family expectations and preferences
Determine which elements are negotiable vs. sacred

Step 2: Harmony Design

Find complementary colors, symbols, and materials
Create timeline that honors both traditions
Design spaces that transition between cultural themes

Step 3: Respectful Integration

Ensure no cultural elements conflict or contradict
Provide education materials for guests
Source authentic pieces from both traditions

Success Story: Chinese-Irish wedding

Ceremony: Traditional Chinese tea ceremony followed by Celtic handfasting
Colors: Lucky red and emerald green
Decorations: Chinese double happiness symbols with Celtic knots
Result: Both families felt honored and included

Q: Do you have decorations for less common holidays?

A: We specialize in celebrations that others ignore.

Beyond the Big Holidays:

Juneteenth: African-American heritage textiles and freedom symbols
Lunar New Year: Vietnamese, Korean, and Chinese traditions (not just Chinese)
Eid: Both Eid al-Fitr and Eid al-Adha decorations
Orthodox Easter: Different from Western Easter traditions
Rosh Hashanah: Jewish New Year (separate from Hanukkah)
Kwanzaa: Seven principles celebration
Vesak: Buddhist celebration of Buddha’s birth
Nowruz: Persian New Year

Custom Cultural Research: If we don’t carry decorations for your tradition, we’ll research and source them. Our cultural research team can investigate any celebration tradition and connect with appropriate artisans.

Minimum Order: $300 for custom cultural research and sourcing.

Q: How do you ensure quality when working with artisans worldwide?

A: Quality control meets cultural respect – here’s our system.

Artisan Partnership Standards:

Fair Wage Verification: Minimum 70% of retail price to artisans
Working Conditions: Annual visits to all workshops
Family Support: Healthcare and education assistance programs
Cultural Integrity: Artisan approval of any design modifications

Quality Assurance Process:

Pre-Production: Sample approval by cultural consultants
Production: Regular check-ins during creation
Pre-Shipping: Quality inspection by our team
Cultural Verification: Final review by cultural experts

If Issues Arise:

Quality Problems: Full refund or replacement
Cultural Concerns: Immediate removal from collection
Artisan Issues: Direct support and problem resolution

Q: Are your prices higher because of the cultural authenticity?

A: Yes, but here’s why authentic celebration items are an investment.

Cost Breakdown Transparency:

Artisan Payment: 70% (vs. 5-15% for mass production)
Cultural Research: 8% (vs. 0% for mass production)
Quality Materials: 12% (vs. natural vs. synthetic materials)
Fair Trade Certification: 5% (vs. no oversight)
Our Operations: 5% (vs. 80% for traditional retail)

Value Comparison: Mass Market Decoration: $25

Lasts 1-2 seasons
No cultural authenticity
No artisan support
No educational value

HolidayDecorElite Piece: $125

Lasts 20+ years
Authentic cultural piece
Supports traditional craftspeople
Educational and meaningful

Cost per celebration: $6.25 over 20 years vs. $25 every 2 years

The Real Value: Our customers consistently tell us that authentic decorations transform their celebrations from “events” to “meaningful traditions.”

Q: Do you offer storage solutions for seasonal collections?

A: Professional-grade storage is included with larger orders.

Storage Solutions:

Acid-free boxes: Protect delicate materials
Climate control bags: Prevent moisture damage
Custom foam inserts: Protect fragile pieces
Inventory tracking: Know exactly what you have
Storage instruction cards: Proper care for each material type

Storage Service (Premium):

We’ll pick up, professionally store, and redeliver your decorations
Available in major metro areas
Climate-controlled warehouse
Full insurance coverage
$200/season for collections under $2,000
$350/season for collections over $2,000

DIY Storage Guidance: Free storage guide with every purchase over $200, including:

Proper wrapping techniques for different materials
Ideal storage conditions (temperature, humidity)
Pest prevention strategies
Annual maintenance checklists